Estela Shipping is following certain quality standards under the norm of the UNE-EN-ISO 9001:2008 as we put great emphasis on receiving feedback from our customers in order to constantly improve our services. In relation to this we developed a customer satisfaction sheet adapted to the standards that are asked for in the UNE-EN-ISO 9001:2008 regulations. Apart from that Estela Shipping is a member of the AYSS- Association of Yacht Support Services, a global network which you only can be part of if you meet certain quality standards and obtain recommendations from captains and industry companions. Therefore, we continuously send out customer satisfaction sheets. These official satisfaction sheets from the AYSS and UNE-EN-ISO 9001:2008 clearly state that all captains, crew and partner agencies that are working with us would recommend Estela Shipping to others. The AYSS recommendation sheet also includes the question if Estela Shipping can be considered as being fair and ethical and only if it is answered with a ¨yes¨ you can enter the AYSS. Other opinions by captains that were often used in this context are ¨indispensable asset when cruising in the Balearic Islands area ¨ or ¨available 24/7¨.
ESTELA SHIPPING PALMA, S.A
Avenida Gabriel Roca, 37 local C, entrada Carrer de la Pedrera
07014 Palma de Mallorca (Spain) – P.O. box 415
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